GroomCardRemember every dog.

Help with GroomCard

Support

GroomCard is designed for fast, dependable record keeping between grooming appointments on iPhone and Android. The guidance below covers the most common questions.

Contact GroomCard support

Email support.groomcard@gmail.com. Include whether you use iPhone or Android, your device model, system version, GroomCard version and a brief description of what happened. Do not include client records or pet photos unless specifically requested and you are comfortable sharing them.

Common solutions

  • A lifetime purchase completed but the app is still lockedKeep GroomCard open with an internet connection for a moment. If it remains locked, open Settings, choose GroomCard Lifetime and tap Restore Purchase while signed in to the Apple Account (iPhone) or Google account (Android) that made the purchase.
  • Restore Purchase does not find the purchaseConfirm the device is signed in to the same store account used for the original purchase. An App Store purchase does not restore on Android, and a Google Play purchase does not restore on iPhone. Restart GroomCard and try Restore Purchase once more before contacting support.
  • iCloud is unavailable (iPhone)Open iPhone Settings, select your Apple Account, confirm iCloud Drive is enabled and check that GroomCard is permitted to use iCloud. Your existing records remain available locally while offline.
  • A photo will not addTry selecting the image again through the system photo picker (Apple on iPhone, Android Photo Picker on Android). Very large images are reduced for reliable storage. Confirm the device has available storage if the problem continues.
  • The visit price is missing from a customer report cardOpen the visit, create the Customer Report Card and turn on Include visit price before generating the PDF.
  • Export Records does not open the share sheetWait for the export to finish, then retry once. Large photo histories can take longer. Keep GroomCard open during export and confirm the device has available storage.
  • A rebooking reminder did not appearOn iPhone, open Settings, find GroomCard and confirm Notifications are enabled. On Android, open system Settings, find GroomCard (or Apps → GroomCard) and confirm notifications are allowed. Check that the visit has a future rebooking date. Android reminders may arrive in a short window rather than to the minute.
  • A client or dog appears to be missingClear search text and check the full client list. On iPhone, if iCloud was recently enabled on another device, leave GroomCard open briefly with an internet connection so private iCloud records can sync. Android records stay on that device; use Export Records if you need a copy elsewhere.

Before contacting support

  1. Install the latest available GroomCard version.
  2. Restart GroomCard and retry the action once.
  3. Confirm the device has an internet connection for purchases or, on iPhone, iCloud sync.
  4. Note any message shown by the app and the steps immediately before it appeared.

Exporting your records

Open Settings, choose Export Records, then select CSV or PDF. GroomCard creates the files on your device and opens the standard iOS or Android share sheet so you can save or send them to a destination you choose.

Privacy

GroomCard does not operate a developer database for your grooming records. Read the GroomCard Privacy Policy for information about local storage, optional private iCloud sync on iPhone, Android on-device storage, photos, notifications and exports.

Response time

GroomCard is independently operated. Support messages are handled as promptly as practical, but immediate or around-the-clock support is not guaranteed.